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strong{display:block;overflow-wrap:anywhere;font-size:13px}.cert-actions{padding-top:10px;border-top:1px solid var(--thm-border)}.cert-verify-result{display:grid;gap:4px;margin-top:12px;padding:10px 12px;border-radius:8px;background:var(--thm-panel-2);border:1px solid var(--thm-border)}@media (max-width: 640px){.cert-grid,.cert-meta{grid-template-columns:1fr}}.complaints-layout{display:grid;grid-template-columns:minmax(300px,380px) minmax(0,1fr);gap:16px;align-items:start;margin-top:16px}.complaint-form{display:grid;gap:12px}.complaint-form textarea{min-height:130px;resize:vertical}.complaints-main{display:grid;gap:14px;min-width:0}.complaint-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:10px}.complaint-list-item{display:grid;gap:5px;text-align:left;align-content:start;min-height:142px;padding:14px;border:1px solid var(--thm-border);border-radius:8px;background:var(--thm-panel);color:var(--thm-text);cursor:pointer}.complaint-list-item:hover,.complaint-list-item--active{border-color:var(--thm-gold);box-shadow:0 0 0 1px #d69e2e24}.complaint-list-item strong{overflow-wrap:anywhere}.complaint-list-item .badge{justify-self:start;margin-top:4px}.complaint-detail{min-width:0}.complaint-meta{grid-template-columns:repeat(4,minmax(0,1fr))}.complaint-resolution{display:grid;gap:4px;padding:12px 14px;margin:12px 0;border:1px solid rgba(31,157,87,.32);border-radius:8px;background:#1f9d5714}.complaint-resolution span{color:var(--thm-gray);font-size:11px;text-transform:uppercase;letter-spacing:.05em}.complaint-timeline li{display:grid;grid-template-columns:minmax(130px,180px) minmax(180px,1fr);gap:4px 12px}.complaint-timeline li p{grid-column:1 / -1;margin:0;color:var(--thm-gray)}.complaint-timeline li span{color:var(--thm-gray);font-size:13px}@media (max-width: 980px){.complaints-layout{grid-template-columns:1fr}.complaint-meta{grid-template-columns:1fr 1fr}}@media (max-width: 640px){.complaint-list,.complaint-meta,.complaint-timeline li{grid-template-columns:1fr}}.appointments-layout{display:grid;grid-template-columns:minmax(300px,380px) minmax(0,1fr);gap:16px;align-items:start;margin-top:16px}.appointment-form{display:grid;gap:12px}.appointment-form textarea{min-height:110px;resize:vertical}.appointments-main{display:grid;gap:14px;min-width:0}.appointment-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:10px}.appointment-list-item{display:grid;gap:5px;text-align:left;align-content:start;min-height:136px;padding:14px;border:1px solid var(--thm-border);border-radius:8px;background:var(--thm-panel);color:var(--thm-text);cursor:pointer}.appointment-list-item:hover,.appointment-list-item--active{border-color:var(--thm-gold);box-shadow:0 0 0 1px #d69e2e24}.appointment-list-item strong{overflow-wrap:anywhere}.appointment-list-item .badge{justify-self:start;margin-top:4px}.appointment-detail{min-width:0}.appointment-meta{grid-template-columns:repeat(4,minmax(0,1fr))}.appointment-note{padding:12px 14px;border:1px solid var(--thm-border);border-radius:8px;background:var(--thm-panel-2);color:var(--thm-gray)}@media (max-width: 980px){.appointments-layout{grid-template-columns:1fr}.appointment-meta{grid-template-columns:1fr 1fr}}@media (max-width: 640px){.appointment-list,.appointment-meta{grid-template-columns:1fr}}